What on-going support will we need and what is available?

This is defined by the resources within each organisation. We help you identify this during the project.

QIAS provides you with a tailored level of on-going support for your organisation.  Support can range from a casual visit from a consultant every few months, to a consultant visiting for a couple of days a week to take on the responsibilities of the Systems Manager.

Whether it’s a QIAS consultant to answer questions, give advice or conduct an internal audit, or someone in the role of part-time Systems Manager, you will have whatever you need to keep your systems under control.

Our systems were developed many years ago and now our business has changed, the old systems have stagnated, are not understood by current employees and are not “helping” us. How can we change our systems to reflect our current business and what can we do

Regardless of whether your systems are for QA, OHS or EMS, there are various reasons why they become stagnant:

  • Ineffective internal auditing, and management systems review
  • Ineffective systems that don’t allow for continual improvement
  • No constructive objectives and targets established for the systems
  • Ineffective training of new employees in the systems
  • Poorly developed systems at the outset
  • Key employees who understood and managed the system have left the organisation

By asking the right questions and listening to what you have to say, we establish the cause and propose a solution that best suits your needs, for now and in the future.

Solutions can include:

  • Re-develop simple, easy-to-follow systems that reflect how you want the business to run (QIAS Approach).
  • Establish and implement effective systems for:
    • Training new employees
    • Internal audits
    • Management Systems reviews
    • Continual improvement
  • Provide training to employees in the requirements of your systems
  • Participate in internal audits and management systems reviews

We need to do internal audits. We have staff who have attended auditor training, but we don’t have time. What can we do?

Firstly, you are not alone. Many organisations are finding that their employees are too busy to conduct internal audits and as such place their organisation at great risk.

We can review and simplify your system for conducting internal audits so that they are less time consuming, or (what most organisations prefer) we come in on a regular basis and conduct your internal audits for you as unbiased, professionals.

We don’t have people with spare time available to maintain our system and can’t afford a consultant to help. What other options are there?

Initially it may appear that hiring a consultant to maintain your systems on a regular basis is expensive, but in most instances the opposite is true. 

When you choose a good consultant, one who understands what “makes your business tick”, you will find that you are getting added value, a positive return on the money that you are investing in the consultant.

Many organisations don’t have a full time I.T. Department or a full time Lawyer or a full time Maintenance Electrician/Mechanic/Plumber.  These resources are outsourced because it is more cost effective and you know the job will be performed by a professional.

Approach the ongoing maintenance of Management Systems in the similar manner.

It is worth remembering the words of John Ruskin 1819-1990:

It’s unwise to pay too much, but it’s unwise to pay too little.  When you pay too much you lose a little money, that is all.  When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing you bought it to do.  The common law of business balance prohibits paying a little and getting a lot.  It can’t be done.  If you deal with the lowest bidder, it’s well to add something for the risk you run, and if you do that, you will have enough to pay for something better.

Why do we need to develop Health and Safety Management Systems? We had a Worksafe inspector in here recently and he/she said everything was OK.

Often Worksafe inspectors will visit a workplace to check on one or two specific activities/topics and will restrict their observations to those.

Employers, because the inspectors might have said something along the lines of, “that appears to comply with the requirements,”  can mistakenly believe that all activities within the workplace comply with applicable legislation and there is nothing more that they need to do.

When it comes to Health and Safety, an employer needs to comply with all applicable legislation.  An employer should understand what the legislative requirements are (Act, Regulations) and then have systems implemented to ensure that those requirements are being met.

Without clearly defining Health and Safety Management Systems, it is difficult for an employer to comply with the legislative requirements.

We can’t force our employees to comply with our safety instructions. They are adults, after all. Shouldn’t they just take responsibility for their own actions?

Health and Safety doesn’t work that way. It’s up to an employer to do everything reasonable and practicable and ensure that the workplace is free from hazards.

The onus is on the employer to:

  • Identify all hazards associated with the work being conducted.
  • Develop and implement systems and controls to ensure that employees are not harmed as a result of those hazards.

Sometimes this requires an employer to ensure that employees do not come to harm through their own foolishness, ignorance or basic stupidity.

If employees are harmed because they did not comply with a reasonable instruction, employers cannot defend themselves by saying “I told him it was dangerous but he did it anyway”.  In this case, the employer would be liable because the safe system of work was not enforced.

Why should we need to have Environmental Management Systems? Shouldn’t the developing countries get their own “house in order” first?

People who don’t fully understand what damage is being caused to the environment, how that damage is caused, or the extent of the damage often ask that question. The real question should be, “What can be done to reduce and reverse the damage?”

In getting “our house in order” we may very well discover we are causing more damage than we first realized.

Our experience has shown that the decision-makers in most Australian organisations do not fully understand what impact their organisation is having on the environment.

An effective Environmental Management System requires an organisation to understand what environmental impacts are caused from all aspects of their activities and to then implement controls to minimise any negative impacts.

If you have any doubts, check out the following website:  www.climatecrisis.net

We already recycle our paper and turn out lights what more can we do?

The list is endless!

One of the first steps should be to conduct an environmental aspect and impact assessment of the activities conducted by your organisation.  This will help you understand what needs attention.

Then plan and implement that plan to reduce and reverse the negative impacts being caused by your organisation.

Because it’s important, we’re pointing this out again. If you haven’t done so yet (see Q9 above) check out this website:  www.climatecrisis.net.

How long will it take to get QA/OHS/EMS certification?

How long it takes depends on a number of factors:

  • Are there any deadlines or constraints that need to be accommodated?
  • What is the scope and objectives of the project?
  • How much can be done in house, and what needs to be completed by QIAS?
  • What is the current status of your existing systems?

Once these have been defined, we can advise the time frame of the project.

In most instances we will be able to advise you at the initial meeting, before we submit a proposal.

How much will the project cost?

Costs depend on how much of time and resources are required.

  • How much progress can be made by using “in-house” resources?
  • What are the abilities of “in-house” personnel?

We will provide you a detailed proposal which will outline the specific task, actiivity and outcome together with a cost. You have the flexibility to choose projects you may have the skill sets to complete in-house however, your investment with QIAS will provide you total peace of mind.

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